Frequently asked questions about EMC products and support

EMC specialises in:

EMC supports a range of healthcare organisations, including:

Product availability and supply conditions depend on the requested item, manufacturer, import requirements, supplier availability, and applicable approvals.

EMC can review requirements across categories such as:

The catalogue shows equipment categories you can enquire about. Please request a quotation to confirm availability.

Yes. Customers can provide the information below, and EMC will review sourcing options and provide further information where possible.

Not every requested product can be supplied, and sourcing depends on supplier availability, technical suitability, import requirements, and applicable approvals.

No. The website product catalogue is intended to show the main categories and types of equipment EMC can review and source.

Stock, pricing, delivery estimates, and suitability for your requirements are confirmed during quotation.

EMC may review suitable alternatives based on the factors below.

Any alternative recommendation remains subject to customer review and approval. EMC does not claim medical suitability beyond documented specifications.

A quotation can be requested through the quotation form on the Products page, email, telephone, the Contact form, or a direct discussion with the EMC team.

Customers should provide the product category, quantity, organisation name, technical requirements, preferred brand where applicable, and any requested delivery timeline.

After review, EMC may provide a quotation and an estimated availability or delivery period.

Warranty coverage depends on the product, manufacturer, supplier, and agreed commercial terms.

Where a manufacturer or supplier warranty is available, the applicable duration and conditions will be stated in the quotation, invoice, warranty document, or product documentation.

Warranty generally applies only to eligible manufacturing defects and may not cover the items below. Customers should review the specific warranty terms provided with each order.

Delivery timing depends on the factors below.

In-stock local items may sometimes be delivered within approximately 2-5 business days. Imported or specially sourced items may require approximately 3-6 weeks or longer.

These periods are estimates only and are not guaranteed. The applicable delivery estimate will be stated in the quotation or order confirmation.

Yes. EMC can arrange delivery to locations across Sri Lanka, subject to the conditions below.

Sensitive, heavy, or specialised equipment may require additional handling, site preparation, or installation arrangements.

Available payment methods will be confirmed in the quotation, invoice, or order agreement.

Depending on the transaction, accepted methods may include bank transfer, company cheque, or cash for approved local transactions.

Advance payment, deposits, or staged payments may be required for imported items, specially sourced items, customised orders, high-value orders, or project-based work.

Installation and commissioning may be arranged for eligible equipment.

Depending on the product and project requirements, support may include the areas below.

The exact service scope will be confirmed in the quotation, proposal, or service agreement.

Calibration support may be available depending on equipment type, manufacturer requirements, technical resources, service location, and applicable service arrangements.

Customers should provide the equipment name, brand, model, serial number, current condition, and required calibration information.

Do not submit patient information or confidential clinical data through the public website forms.

EMC can review requests for the service areas below.

Service availability depends on the equipment type, brand, model, age, condition, spare-part availability, technical resources, and service location.

Not all equipment can always be repaired.

EMC can review requirements for original or compatible spare parts, accessories, and consumables for supported equipment and brands.

Customers should provide the details below where appropriate.

Availability must be confirmed before an order is accepted.

Depending on the product and supplier availability, EMC may arrange the materials or sessions below.

Demonstrations and materials are subject to availability and may differ by product.

Yes. EMC can assist hospitals and healthcare organisations with areas such as the items below.

The scope will depend on the project requirements and must be agreed separately.

Where available, provide the details below.

Do not submit patient information, clinical records, passwords, access credentials, or confidential system data.

EMC Hospital Management System (EMC HMS) helps hospital teams manage administration, clinical activities, departments, inventory, reporting, and audit records.

It is intended to help authorised hospital teams coordinate daily operations while maintaining controlled access, accountability, and hospital data control.

Contact EMC to discuss your requirements and the product information available for your evaluation.

EMC HMS is designed to run in a separate system for each hospital, hosted in a cloud environment controlled by the hospital or on its own servers.

Each hospital manages its own system and data separately from other organisations.

Deployment requirements are reviewed according to hospital branches, departments, expected users, infrastructure, operational workflows, access responsibilities, backup requirements, and security requirements.

No. The current EMC HMS model does not provide public patient login, patient self-registration, a public patient-facing portal, or public access to clinical information.

Patient information is managed through authorised internal hospital workflows and access controls.

Hospitals can request a consultation through the EMC HMS page, the Contact form, email, or telephone.

Use the HMS consultation form linked below to start your enquiry.

It is helpful to provide general information about hospital branches, departments, expected users, existing infrastructure, and operational requirements.

Do not include patient records or sensitive clinical information in the initial enquiry.

No. The public forms should be used only for general enquiries, product quotations, service requests, career enquiries, and EMC HMS consultation requests.

Do not submit patient names, patient identification numbers, medical records, diagnosis information, laboratory results, clinical photographs, or confidential hospital information.

Customers can contact EMC through email, telephone, the Contact form, or the Service Request form.

Support availability and response times depend on business hours, request urgency, equipment type, required technical resources, service location, and existing service agreements.