Support across the medical equipment lifecycle
EMC helps healthcare organisations in Sri Lanka with equipment sourcing, installation, checks before use, maintenance, repairs, training, and after-sales support.
6
Service areas
3
Support groups
Sri Lanka
Healthcare market focus
Procurement
Equipment and spare-parts coordination
Technical support
Installation, servicing, and after-sales support
Service capabilities
Equipment supply, servicing, and facility support
EMC's six current service areas are organised around procurement, technical support, and healthcare facility support.
Sales / Procurement
Get help sourcing equipment and spare parts, checking availability, and requesting a quotation.
- Medical Equipment Import & Supply
- Spare Parts Supply
Technical Services
Installation, commissioning, maintenance, troubleshooting, repair, and equipment support coordination.
- Installation & Commissioning
- Equipment Maintenance & Repair
Healthcare Facility Support
Discuss facility equipment plans, staff training, and support after delivery.
- Hospital Setup Consultation
- Training & After-Sales Support
What EMC supports
Explore each service area
Explore the support available and contact us about the service you need.
Sales / Procurement
Get help sourcing equipment and spare parts, checking availability, and requesting a quotation.
Medical Equipment Import & Supply
Help with sourcing medical equipment, reviewing requirements, and requesting a quotation for your facility.
Typical support
Spare Parts Supply
Assistance with identifying and sourcing compatible spare parts and accessories where supported.
Typical support
Technical Services
Installation, commissioning, maintenance, troubleshooting, repair, and equipment support coordination.
Installation & Commissioning
Help arranging equipment installation, checks before use, and handover to your team, depending on the equipment and agreed service.
Typical support
Equipment Maintenance & Repair
Help assessing equipment faults and arranging maintenance or repairs, subject to equipment type and service availability.
Typical support
Healthcare Facility Support
Discuss facility equipment plans, staff training, and support after delivery.
Hospital Setup Consultation
Discuss equipment lists, room requirements, and purchasing plans for your clinic, hospital, or department.
Typical support
Training & After-Sales Support
Ask about equipment guidance, staff training, and after-sales support for your team after delivery.
Typical support
Equipment lifecycle
A structured path from requirement to support
We can help you plan equipment sourcing, installation, checks before use, and ongoing support. The services included depend on your equipment and agreement.
Review
Clarify the equipment requirement, operating environment, technical need, and expected support scope.
Supply
Coordinate sourcing, quotation, spare-parts identification, availability checks, and delivery planning where applicable.
Install
Coordinate site readiness, installation, commissioning checks, and operational handover where applicable.
Support
Ask about maintenance, repairs, staff training, spare parts, and after-sales support.
Hospital digitalisation and EMC HMS consultation
Discuss how EMC HMS could support your departments, daily activities, staff access, and existing IT systems.
Technical support
Submit a service request
Use the service request form for maintenance, repair, spare-parts, installation, commissioning, training, or after-sales support inquiries.
Before submitting
Prepare the equipment details
Providing clear equipment information helps EMC understand the service request and determine what follow-up details may be required.
- General equipment name
- Brand and model, when known
- Serial number, when relevant
- Type of support required
- Clear description of the equipment issue
What happens after you contact us
- 1
Submit equipment details
Use the form to tell us about your equipment and the help you need.
- 2
EMC reviews the request
The submitted information is reviewed to determine whether additional details are required.
- 3
Clarification if needed
EMC may contact the organisation to clarify the equipment, issue, or requested support scope.
- 4
Support coordination
We can discuss the available service options and help arrange the agreed next step.
Privacy reminder
Service requests should describe equipment and technical issues only. Do not include patient-identifiable information, medical records, diagnoses, national identification information, or payment-card details.
Procurement and planning
Need equipment sourcing or healthcare facility support?
Request a quotation for equipment or contact us to discuss facility planning and other support needs.