Technical support for medical equipment
Request EMC support for maintenance, repair coordination, spare parts, installation, commissioning, training, and after-sales follow-up for medical equipment.
Share the equipment details you have. We will review your request and contact you if more information is needed.
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Support request types
Equipment
Maintenance and repair
Online
Service request form
Technical support
Maintenance, repair, and equipment follow-up
Parts & service
Spare parts, installation, and commissioning
Urgent clinical or patient-safety situations
For urgent patient-safety or equipment issues, contact your facility's responsible clinical or equipment team immediately and follow its emergency procedures. Do not wait for a response to this form.
Support options
Choose the type of support you need
Use the form below to request maintenance, repairs, spare parts, installation, equipment checks, or training.
Maintenance Support
Tell us about your equipment and the maintenance you need so we can review the available service options.
Submit request →Repair Coordination
Describe the equipment issue, symptoms, known faults, and identification details where available.
Submit request →Spare Parts
Provide the equipment name, brand, model, serial number, and known part details where available.
Submit request →Commissioning
Ask about checking newly installed equipment and preparing it for use by your team.
Submit request →Training & After-Sales
Request user orientation, after-sales support, and appropriate follow-up for supplied equipment.
Submit request →Before submitting
Prepare the equipment information you have
You do not need every technical detail before contacting EMC, but clear equipment identification helps the request review process.
Equipment name
Brand and model, when known
Serial number, when relevant
Equipment location or facility
Type of support required
Clear description of the technical issue
Service request process
What happens after you submit a request
We review your equipment details and the help you need before discussing available service options.
Submit your request
Provide the equipment details, request type, and a clear description of the assistance required.
EMC reviews the information
The submitted information is reviewed to understand the equipment, issue, and requested support scope.
Clarification if required
EMC may contact the organisation if additional model, serial, equipment, photograph, or issue information is required.
Support coordination
Once sufficient information is available, EMC can coordinate the appropriate next step for the request.
Service request
Submit your equipment support request
Provide the equipment and technical information required for EMC to review the request. Do not include patient or other sensitive health information.
Need assistance?
Contact EMC if you are unsure what to submit
If you do not have all equipment details or are unsure which request type applies, submit the information currently available or contact EMC for guidance.
Privacy guidance
Describe equipment symptoms and technical requirements only. Do not include patient-identifiable information, medical records, diagnoses, other sensitive health information, national identification information, or payment-card details.
Medical equipment service & regulatory information
Service activities involving medical equipment should follow applicable manufacturer requirements, healthcare facility procedures, and regulatory requirements relevant to the medical device or replacement parts involved.
Learn more about medical device regulation at NMRA (opens in a new tab)Other requirements
Looking for equipment or general assistance?
Request a quotation for equipment, or contact EMC for general business and healthcare technology enquiries.