Service request
Support For Equipment, Spare Parts, And Technical Follow-Up
Use this page to request service coordination, maintenance support, spare parts assistance, installation help, or technical follow-up for medical equipment.
How the Service Request Process Works
- 1
Submit your request
Provide the equipment details, request type, and a clear description of the issue or assistance required.
- 2
EMC reviews the request
The submitted information is reviewed to understand the equipment, issue, and type of support required.
- 3
Clarification if required
EMC may contact the organisation using the submitted contact details if additional equipment information, serial or model details, photographs, or issue clarification are required.
- 4
Service coordination
Once sufficient information is available, EMC will coordinate the appropriate next step for the request.
Need Assistance?
If you are unsure which request type to select or do not have all equipment details available, submit the information you currently have or contact EMC for guidance.
Medical Equipment Service & Regulatory Information
Service activities involving medical equipment should follow applicable manufacturer requirements, healthcare facility procedures, and any regulatory requirements relevant to the medical device or replacement parts involved.
Learn more about medical device regulation at NMRA (opens in a new tab)